Frequently asked questions

How can I find out my WatIAM username?

Your username for the E-Community is your WatIAM userusername. Read the “Forgotten username” info on the WatIAM Login Page.

Can I found out my WatIAM password?

Your password for the E-Community is your WatIAM password. Read the “Forgotten password” info on the WatIAM Login Page.

How do I change my password?

To change your password, read the “Change your password” info on the WatIAM Login Page.

Can I change my WatIAM username?

Sorry, you cannot change your WatIAM username.

I know my WatIAM username and password, but I just can’t log in.

If you are sure of your WatIAM usernamd and password but are still unable to log in to the E-Community, please contact Alumni Relations, describing the problem in detail, and include your full name, student number and WatIAM username.

If you are having difficulty logging in to WatIAM, or retrieving your WatIAM username or password, please contact the IST Service Desk, describing the problem in detail, and include your full name, student number and WatIAM username.

I've forgotten my WatIAM password, but I can’t remember the answers to my retrieval questions. What can I do?

Contact the IST Service Desk, describing the problem in detail, and include your full name and your student number.

Do I still have an @uwaterloo.ca email address?

Yes, after graduation alumni continue to have access to WatIAM and their @uwaterloo.ca email services.

Your @uwaterloo.ca email address is based on your WatIAM username (username@uwaterloo.ca). Alumni who convocated after 2000 will already have a WatIAM account and email address. Alumni who convocated in or before 2000 who want this service must do a one-time WatIAM account activaition to get an @uwaterloo.ca email address. You have some "friendly" email address options as well as username@uwaterloo.ca; those options are listed in your WatIAM account. Log into WatIAM, choose Update Profile, and then the Email Configuration tab.

You receive email sent to your email address (or if you use it for forwarding email you control the destination for it) via a UWaterloo Microsoft 365 account. For information, visit the IST Knowledge Base webpage for Alumni Email. If you still have questions or need assistance, email the IST Service Desk.

At one time in the past, alumni were offered @alumni.uwaterloo.ca email addresses, and some of those were grandfathered. If yours was grandfathered (i.e. is still available for you to use), it will be listed on your E-Community Profile. You receive email sent to it (or if you use it for forwarding email you control the destination for it) through your WatIAM username@uwaterloo.ca email address and UWaterloo Microsoft 365 account. For information, visit the IST Knowledge Base webpage for Alumni Email. If you still have questions or need assistance, email the IST Service Desk.

What do I do if my email isn't working?

Please contact the IST Help Desk, and include your full name, your uwaterloo email address, your student number, and explain the problem you are having in as much detail as possible. The more info you can provide them, the easier it will be for them to assist you.

My name is misspelled on the directory. How can I change it?

Please email the proper spelling of your name to us, and include your student number.

My preferred name or nickname is not included on the E-Community and everyone knew me by that name. How can I add it?

When you log in to the E-Community, select "My profile" from the left menu. When you edit your profile, there will be a field asking for a preferred name. When you enter your preferred name in that field and submit the changes to your profile, our team will be notified and will update your profile. (Note: It may take a few days to update your profile.)

My married name shows up in the directory, but my classmates know me by my maiden name. How can I change this?

Please email us both your married and maiden names. We will add them to your profile so anyone doing a search will be able to find you by either your married or maiden name. Please include your student number.

I found my friends in the alumni directory. How do I contact them?

Click on their name, and the page will show you any information that they have made viewable to other alumni. If they have posted contact information, you can simply go ahead and contact them.

If they have not posted any contact information, you can use the "Contact this alumnus" function.  If they've allowed other alumni to contact them through the E-Community, any message you send through this function will be emailed to them, along with the contact information you provide.  If they have not, your message will be sent to Alumni Relations, and we will look up their contact information on file and attempt to send them your message on your behalf.

Due to privacy, we will not release any of their contact information to you - you can only contact alumni directly if they've made their contact information public on their profile (i.e. viewable in the directory) or opted to allow messages through the E-Community.

Why do I have to click on the name of a person to see if they’ve posted any contact information in the directory? Why doesn’t contact information that alumni have allowed to show just display right below the name for all records?

Having to click down into each record separately helps us ensure your privacy. We do not want people to be able to simply print a list of all information alumni have made available in the directory. The Alumni E-Community Terms and Conditions specify that contact information is not to be used to solicit or spam alumni; it’s shared to help friends stay in touch.

Couldn't find the question/answer you were looking for?

Please email the details to us and we will reply as soon as possible.